Returns & Exchanges

At Wray Castle, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges. We ensure a seamless process to get you back to your tech setup with confidence.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your electronics in the original manufacturer's packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the device, we will process your refund or ship your replacement within 3-5 business days.